Skip to content
Flickerfield

/support

Support

One person reads this inbox. Expect a reply within two working days.

Contact

Before you write, the FAQ covers most of it, and the safety page answers every question about who should not use the app.

Support: something is not working

The address is support@flickerfield.app. One person reads that inbox, and you can expect a reply within two working days.

Or pick the subject that fits. Each one opens your mail app with the subject line already written, which gets your message to the right answer sooner.

There is no form here, so nothing you write passes through this website. The email thread is the only record either of us keeps. See the privacy policy.

Report a safety concern

If you felt unwell during or after a session, or if someone else did, tell us. Write to support@flickerfield.app and say which journey you ran, at what frequency, for how long and what happened. We read every one of these and they change what we ship. We cannot give you medical advice and will not try to: if you are unwell, speak to a doctor, and in an emergency call your local emergency number.

The same address takes a security report. If you have found something that exposes other people’s data, please tell us before you tell anyone else, and give us a way to reach you.

Restore a purchase

  1. In the app, open Settings and tap Restore The Color Spectrum. The screen where you buy it has the same button.
  2. Check that the phone uses the store account you bought with. There is no account in the app, so the store account is the only thing that carries a purchase to a new phone.
  3. A subscription bought on one platform does not carry to the other: an App Store purchase cannot be restored on Android, and the reverse is also true.
  4. Still nothing? Email us your App User ID from Settings, then About, and we will restore it by hand.

Cancel a subscription

Cancelling happens in your store account, not in the app. We have no way to do it for you. Cancel 24 hours or more before your paid period is over; after that, the next period is billed. You keep The Color Spectrum until the end of the period you already paid for.

iPhone and iPad

  1. Open Settings and tap your name at the top.
  2. Tap Subscriptions.
  3. Pick the subscription, then Cancel Subscription.

Apple’s instructions

Android

  1. Open the Google Play Store and tap your profile icon.
  2. Tap Payments and subscriptions, then Subscriptions.
  3. Pick the subscription, then Cancel subscription.

Google’s instructions

Refunds

Every purchase in the app is made through the store, so every refund is too. These are the two forms that matter.

Apple and Google handle refunds under their own policies. We cannot issue a store refund ourselves, but tell us and we will support the request.

Plans, trial terms and the renewal disclosure

A refund does not delete anything we hold, and a deletion does not trigger a refund. They are separate requests. Delete my data.

Report a bug

Paste this into an email and fill in what you can. The refresh rate and the dropped-frame count are the two that save the most back-and-forth.

Device: (e.g. iPhone 14 Pro / Pixel 8)
OS version: (e.g. iOS 18.2 / Android 15)
Display refresh rate: (60 Hz / 90 Hz / 120 Hz, see Settings > About in the app)
App version: (Settings > About)
Journey or program: (name, or the builder settings)
What I did: (step by step)
What I expected:
What happened instead:
Does it happen every time? (yes / no / sometimes)
Frame-lock badge said: (locked / not locked)
Dropped frames reported in the summary:

Please do not send screenshots of a session in progress if they contain a mid-flicker frame. Describe it instead.